Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item is found to be working as described a 20% restocking fee as well as the FREE SHIPPING fee will be charged before the refund is processed.

To start a return, you can contact us at sales@mperformance.parts. Please note that returns will need to be sent to the following address: 116/7 Hoyle Ave, Castle Hill, NSW, 2154

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@mperformance.parts. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, special order items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@mperformance.parts.

Any engine/gearbox purchased from MPerformance.parts includes a 30-day start up warranty starting on the date shown on invoice if installed by a certified mechanic with the appropriate qualifications. In order to claim against this startup warranty we will need to see a video of the first start. Deposits are non-refundable. Engines and transmissions must be installed between the warranty period.

The warranty covers only internal parts of the engine block and head(s) as well as transmission, and does not include exterior engine/transmission and related parts such as clutches, flywheels, flex plates, distributors, coil packs, ignitors, alternators, a/c pumps, power steering pumps oil/water pumps, solenoids, sensors, valve covers, oil pans, manifolds, fuel system, turbo/superchargers, and torque converters. In the event of a defective engine block, head, or transmission, MPerformance.parts will be responsible to either replace or fix the defective part only, at our discretion.

All sales are final for special orders. This means that once a customer has purchased a special order product they are not allowed to return it for a refund or exchange. for simply change of mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. Further details can be found here: